Patna: Taking his idea of holding Janata Durbar at his residence once a week to listen to people's problems one more notch, Chief Minister Nitish Kumar on Sunday launched the Bihar Public Grievance Redressal Act of 2015 that aims to address people's complaints and grievances within a specified timeframe.
Calling it a 'historic day' in the state's ongoing attempt to bring administrative reforms, Kumar, speaking at an event at Sri Krishna Memorial Hall in Patna, said that the Act has put more power in the hands of the people so they could get fast response to their complaints.
"Today is the anniversary of Loknayak Jaya Prakash Narayan's call for 'total revolution' and on this auspicious day, Bihar has launched the Public Grievance Redressal Act to empower its people to get their grievances answered within a reasonable period of time. Now the government officials will not be able to ignore the complaints and will have to respond to them without any delay. If the complainant is not satisfied with the response, he or she will be able to file an appeal," the Chief Minister said.
Expressing his confidence in the success of the new Act, in a repeat of his self-declared victory on prohibition issue, Kumar said that he would soon ask other states to follow his footsteps in passing similar laws in their own states to address complaints of the citizens.
While it was not clear if he would continue to hold his Janata Durbar at his residence, Kumar said that since he started the tradition of hearing public grievances in 2006, he successfully disposed off 233,260 applications out of a total of 277,249 complaints.
Kumar also inaugurated the State Public Grievances Receipts Center in Patna and similar offices in all 38 districts across the state.
Deputy Chief Minister Tejaswi Yadav and other government officials were also present on the occasion.BLOG COMMENTS POWERED BY DISQUS